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LivePerson Case Study

How LivePerson transformed a global payroll process

Highlight
Seamless UKG integration and improved data accuracy
Industry
Technology
Regions
EMEA, APAC, Americas
Solutions
Payroll, International Payments, Mobility
600+ employees
13 countries
UKG integration

A need for compliant global payroll processes 

Kristin Morvay has been the Director of Global Payroll at LivePerson for six years. Initially she was hired to establish and streamline global payroll processes that met SOX compliance requirements, as LivePerson employees took up roles in new countries. Having a global payroll process that adhered to audit rules and synced timely global payments were key areas to establishing successful payroll implementation.

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HR & workforce system integration

Expansion into new countries complicated payroll processes with the hiring of employees who required payment be received in multiple, international currencies. Any potential reporting inaccuracies or delays could lead to legal issues and fines. Establishing procedures that ensured accurate and complaint payroll was a challenge for Kristen. Time zones between account managers in APAC and North America resulted in more manual effort, due to HRIS systems not effectively managing employee payment data. Validated reporting that supported tax and legislation requirements were benefits the company also sought, as well as streamlined processes to improve efficiencies.

A lack of customer support when dealing with challenges like duplication or validated reporting of a global business, became problem areas to overcome. Misalignment led to delays in resolving payroll discrepancies that further disrupted global payroll. The decision was made to find a new payroll management solution, one that could consolidate global payroll for accurate payments.

A bespoke end-to-end payroll platform

Kristin conducted a thorough analysis and discovered activpayroll implementation could result in cost savings and came with customer support, worldwide. Everything would be handled in-house, including integration with existing workforce management and HR system, UKG. Integration brought measurable advantages to global payroll operations. User-friendly and intuitive, the activ8 software platform was easy to navigate, providing efficient data management processes and utilising automation to free up employees from manual tasks.

Training and ongoing support from activpayroll ensured HR and payroll was equipped to better manage payroll. Analysis revealed LivePerson could significantly reduce payroll processing costs. This was due to improved global processes that worked together within the activ8 platform. Employee data was accurately transferred and shared between two payroll systems with active8 bringing global data to one consolidated platform. Integration eliminated payroll discrepancies with automation and reduced errors, improving the reliability of accurate payroll processing.

Utilising automation to free up employees from manual tasks
Integration eliminated payroll discrepancies with automation and reduced errors
“activpayroll's proactive support was invaluable. Our bespoke end-to-end global payroll process has made life more efficient with structured reports and audit controls”
- Kristin Morvay, Director of Global Payroll, LivePerson

Efficient global payment processes

Kristin's structured approach to global payroll processing and activpayroll’s ongoing support and interactive software, resulted in significant improvements in accuracy and compliance. An end-to-end process ensured that pre-reports were accurately run, necessary information was gathered, and payroll was presented clearly. One notable improvement was a simple and accurate journal data entry process being established. Tasks that used to take three hours now took one.

activpayroll's proactive support and comprehensive training were instrumental in ensuring a smooth onboarding and transition was undisruptive to global operations. Weekly meetings were particularly beneficial, ensuring that any issues were promptly addressed and resolved. LivePerson now have capabilities to reset passwords, retrieve pay slips in a click of a button, and generate validated reporting. The transition to activpayroll was an ultimately successful process. LivePerson gained clarity in relation to potential compliance issues during implementation. A new global payroll system allowed employees to simplify complex issues and process payroll for 600 employees across 13 countries, in multiple currencies.

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